Horizon Health Bermuda is committed to protecting the personal information of every client and website visitor. This policy explains what information we collect, how we use it, and the rights you have under Bermuda’s Personal Information Protection Act 2016 (PIPA).
1. Who We Are
Horizon Health Bermuda is Bermuda’s primary reformer Pilates and corrective movement studio, offering private, duet, trio, and group classes as well as recovery-focused sessions for injury rehabilitation and post-operative clients.
We are the data controller responsible for any personal information collected through this website.
2. Privacy Officer
We have designated a Privacy Officer responsible for overseeing our compliance with PIPA and this policy. For any privacy-related questions, concerns, or requests, please contact:
Caroline Tee — Privacy Officer
Horizon Health Bermuda
Email: info@horizonhealthbermuda.com
Phone: (441) 293-1687
We aim to respond to all privacy enquiries within 30 days of receipt.
3. Information We Collect
We collect personal information only when it is necessary to provide our services. The information we collect through this website is limited to:
Contact form submissions
- Name
- Email address
- The message you choose to send us
Technical and usage data (Google Analytics)
- IP addresses and browser information
- Pages visited and time spent on site
- Device type and operating system
- General geographic location (country/region level)
We do not collect payment information, health records, or any other sensitive personal data through this website.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries submitted through our contact form
- To provide customer support and answer questions about our services
- To analyse website usage patterns and improve our online presence via Google Analytics
- To meet our legal and regulatory obligations under Bermuda law
We will not use your information for purposes beyond those described here without first seeking your consent.
5. Security Measures
We take the security of your personal information seriously. Our measures include:
- SSL/TLS encryption for all data transmitted through our website, including contact form submissions
- Restricted access to personal information — only authorised staff members may access enquiry records
- Regular security reviews and improvements to our website and practices
- Mandatory breach notification to the Office of the Privacy Commissioner for Bermuda and to affected individuals, should a breach occur
6. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
- Service providers: Trusted third-party tools such as Google Analytics and our website hosting provider that help us operate the studio online. These providers are bound by confidentiality obligations and may only use your data to perform services on our behalf.
- Legal requirements: When disclosure is required by applicable law, court order, or regulatory authority.
- Your consent: Any other sharing will only occur with your explicit prior consent.
Where personal information is transferred internationally (for example, via Google Analytics’ cloud infrastructure), we ensure that appropriate PIPA-compliant protections are in place.
7. Cookies
Our website uses cookies to gather anonymised analytics data via Google Analytics. Cookies are small text files stored on your device by your browser.
Google Analytics cookies allow us to understand how visitors navigate our site — which pages are visited, how long visitors stay, and where they come from — so we can improve our content and user experience. This data is aggregated and does not identify you personally.
You may disable cookies at any time through your browser settings. Please note that doing so may affect some features of the website.
8. Data Retention
We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law:
- Contact form enquiries are retained only as long as needed to resolve your query
- Analytics data collected through Google Analytics is retained per Google’s standard data retention settings
When information is no longer needed, we securely delete or anonymise it.
9. Your Rights Under PIPA
As a resident or client in Bermuda, you have the following rights regarding your personal information under the Personal Information Protection Act 2016:
- Right of access: You may request a copy of the personal information we hold about you
- Right to correction: You may ask us to correct inaccurate or incomplete information
- Right to deletion: You may request that we delete your personal information, subject to any legal retention requirements
- Right to object: You may object to certain types of processing, including any marketing communications
- Right to complain: You may lodge a complaint with the Office of the Privacy Commissioner for Bermuda
To exercise any of these rights, please contact Caroline Tee at info@horizonhealthbermuda.com. We will respond within 45 days.
10. Children’s Privacy
Our website and services are intended for individuals aged 14 and over. We do not knowingly collect personal information from children under 14 without verifiable parental or guardian consent.
If you believe a child has submitted personal information through our contact form without consent, please contact us at info@horizonhealthbermuda.com and we will promptly delete it.
11. Social Media
We maintain pages on Facebook (@horizonhealthbermuda) and Instagram (@horizonhealth). If you interact with us on these platforms, your interactions are also subject to the privacy policies of those platforms. We encourage you to review the privacy settings and policies of any social platform you use.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page.
Continued use of our website after any update constitutes acceptance of the revised policy. If you have questions about any changes, please contact us at info@horizonhealthbermuda.com.
Horizon Health Bermuda — info@horizonhealthbermuda.com — (441) 293-1687
Policy Updated: August 2026